Dont have an account?Sign up here
25 April 2012
As a commitment to ensuring the unions' 1.5 million members receive the best possible service, Unite, the UK's largest union, has become the first union in the UK to become a member of the Institute of Customer Service.
Unite's membership reaches every part of the country and is made up of people from many different backgrounds and cultures. The union is proud of its diverse membership and is dedicated to serving their best interests.
To ensure members receive the best possible service when they call on Unite, the union is embarking on a groundbreaking and innovative path which it hopes will be beneficial to its members and help staff better understand the nuances of dealing with such a diverse membership.
The aim is to develop a Charter of Excellence to ensure each and every member of staff has the necessary skills and the right approach to guarantee the unions' members receive the best possible service – no matter what level of assistance they need.
Len McCluskey, Unite General Secretary, said:
“Our main aim for this Charter will be to increase standards for our members and ensure they all receive the best quality service we can offer. Once fully developed, I believe it will advance all levels of communication between our staff and our members. We want all our members to feel they are welcome and to have a sense of belonging.
“This will entail a shift in approach to how we deal with our members. Our aspirations are that the Charter will ensure our staff act with integrity and demonstrate a commitment and passion for the unions' core objectives.
“It is our aim that no voice in Unite will go unheard and none of our members' aspirations will be overlooked.”