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ICS is the independent professional body for customer service. Leading customer service performance and professionalism, ICS is the authoritative voice of customer service - the catalyst for all those whose focus is on the delivery of world-class service experiences.
We are a membership body with a community of more than 350 organisational members - from across the private, public and third sectors - and nearly 7,000 individual members.
In believing that customer service is increasingly the difference between success and failure for the UK in today’s global economy, we support organisations in raising customer service standards and individuals in achieving professional recognition.
In particular, we:
Our members are organisations – from across the private, public and third sectors – and individuals. We help our members learn from each other and offer wide-ranging support so they can continue to improve their customer service.
Visit our website at http://www.instituteofcustomerservice.com.